Casumo Casino Review

Although a relatively young operator, Casumo has earned a suite of prestigious awards that help distinguish the site from its older competitors. They offer one of the largest slots collections on the planet, with over 900 titles as of mid-2018.

Casumo focuses on making the gambling experience as fun as possible by implementing a unique take on VIP treatment through their “grand Casino Adventure.” Players earn trophies and other rewards as they collect points from gambling, leading to a variety of bonuses.

On the flip side, Casumo uses lots of ambiguous wording in its FAQ and doesn’t mention the names of their third-party auditors. Their email support team can take days to respond to questions if they respond at all. Casumo is unavailable to players in the United States, and their bonus wagering requirements are on the tough side. The casino also doesn’t offer a no deposit bonus.

Safety and trustworthiness

When gambling online, digital security is the only thing keeping your account and money safe. Depositing money with casinos of poor reputation or security increases the risk of a negative gambling experience. Lost personal/banking information, stolen money, and frustrating withdrawal processes await those who choose their online casino poorly.

Is Casumo safe, legit, and trustworthy? Let’s find out.

Launch date & location

Casumo launched in 2012, making it roughly 10 years younger than the average prominent online casino. Currently headquartered in Malta–a small island in the Mediterranean Sea–Casumo owns offices in the city of Swieqi at SWQ 2335, Triq l-Uqija street. Additional offices can be found in Barcelona and Gibraltar as well.

Governance structure and ownership

Casumo is owned and operated by Casumo Services Limited which can be contacted at +35699420912. Currently, Casumo’s online casino is the only service that Casumo Services Limited is associated with.

Gaming licenses

Operating as an online casino, Casumo has received a class 1-on-4 remote gaming license from the Malta Gaming Authority (MGA) on the 5th of September, 2017. License number, MGA/CL1/1290/2016.

A class 1-on-4 license allows Casumo to manage its own risk on repetitive games using any third-party platform also licensed by the MGA. The full history of licenses awarded to Casumo by the MGA can be viewed on this page.

In addition, Casumo holds another remote gaming license with the UK Gambling Commision – the details can be viewed here. Permit Number, 000-039265-R-319417-010. Casumo also holds a pending license for remote real event gambling, indicating it will be expanding its gambling selections soon.

Encryption and data protection

Casumo secures its web browser and mobile application networks with SSL certificates from DigiCert. Established in 2003, DigiCert is a premier data protection company used by businesses that handle large player bases. For example, the popular video game studio Blizzard Entertainment uses DigiCert to secure their battle.net multiplayer services.

These SSL certificates stop hackers from interfering with the data connections made between the online casino website and its visitors. This ultimately prevents important information such as a visitor’s credit card number from being poached.

Casumo uses Cloudflare’s DDoS protection network and sha256WithRSA encryption on all their servers. These two securities work together to minimize vulnerabilities from hacking attacks.

When we reached out to the Casumo support team, they didn’t respond to questions about additional PCI or payment protection in place to protect customers.

Software fairness

Random number generators (RNG) simulate the randomness found in real-life slot machines and card games. Often times, online casinos have their RNG tested by certified testing facilities. Casumo claims to have been thoroughly tested by an independent third-party but doesn’t release the name of the testing company.

Gambling laws only require that online casinos share the name of the testing facility with regulating bodies. It’s not uncommon for casinos to prevent this information from entering the public. When we emailed the Casumo support team for information about who tested their RNG, they never replied to the inquiries.

This ambiguity is unfortunate but doesn’t necessarily imply that Casumo uses unfair software. If the regulating bodies grant an online casino a gambling license, you can trust the fairness to be within reasonable limits.

Casumo abuse reports

Most of the complaints about Casumo were due in part to players violating some aspect of the terms and agreements without realizing it. Some of these violations were honest mistakes such as cases where players didn’t realize using the same IP address as their housemates broke the terms and conditions. Others were malicious cases involving players intentionally using VPN tools to change countries and request deposit refunds.

Minor complaints mainly revolved around customers asking for better deposit bonuses or casino access for more countries.

Currently, we have found no authentic cases of casino abuse or exhibition of malicious behaviors from Casumo.

Problem gambling tools

To support players who have developed gambling problems or fear they may be developing them, Casumo created a gambling support page called, “Play Okay”. On this page, a series of indicators for gambling addiction is listed from a renowned psychological research study for users to identify risk factors of addiction.

Should a gambling addiction form, Casumo offers a collection of excellent professional support helplines. Casumo also offers its own gambling addiction help service called CasumoCares. Additional links for GamCare, Gambling Therapy and Gamblers Anonymous can all be easily accessed at any time.

In addition, Casumo offers tools to limit all aspects of the gambling experience associated with money such as deposits and wagering. These tools can be set to limit daily, weekly or monthly use. Casumo also offers Betfilter – an efficient software for disabling gambling sites and online casinos.

We have found no lawsuits or cases against Casumo for failing to uphold its moral duty to gambling addicts.

Anti-money laundering policies

Casumo abides by all anti-money laundering laws as required by the MGA and UK Gambling Commision. Every player must verify their identity on their first cash withdrawal and may be asked to verify again at Casumo’s discretion. Verification requires emailing Casumo scans of your ID and debit/credit cards used as well as any additional documents required by the country of operation.

Awards and accolades

Just one year after its founding, Casumo was awarded the 2013 Rising Star award by the Electronic Gaming Review (EGR). Oftentimes referred to as the Oscars of eGames, the EGR is the industry-leader for online gaming in information and membership networking.

Three years later in 2016, Casumo was awarded the EGR Nordics award for in-house innovation. Followed by back-to-back EGR Nordic awards in the mobile operator category during 2017/18.

Casumo continues to further associate itself with the eGame community by partnering with the eSports team Planet Odd and earning sponsorships from the Wembley Arena.

Disconnection policy

A casino’s disconnect policy dictates what happens to your wager if your internet connection gets interrupted in the middle of a game. Unfortunately, Casumo’s website is vague on this topic. We reached out to their support team requesting clarification and will update this review if and when we hear back.

However, most licensed online casinos handle disconnections by either:

  1. Refunding wagers
  2. Determining the result of the game using their random number generator, without the player’s involvement.
  3. Allowing the player a few days or weeks to reconnect and resume the interrupted game.

We hope that Casumo employs one of these fair policies.

Banking options at Casumo

Casumo actively encourages users to use e-wallets for increased privacy and security instead of the standard debit/credit cards. Depending on the location from which you visit Casumo, your deposit and withdrawal choices may be limited.

The following options on this list represent the most commonly used transaction methods.

Deposit options

Visa and Mastercard: representing the most common transaction method. These standard debit/credit cards are available to gamblers most countries.

Skrill: formerly known as Moneybookers, Skrill is licensed to operate within the European Union. Customers can use either prepaid Skrill-branded cards or direct bank transfers.

Neteller: currently owned and operated by the British payment company Paysafe Group.

Paysafe: formerly known as Optimal Payments PLC. Paysafe is currently located in the Isle of Man and regulated in the UK.

Bank Transfer: the most secure option. A direct bank transfer uses no third-party platforms, which leads to less potential vulnerabilities for hackers to exploit. However, it’s slower than e-wallet transfers and is prone to additional verification checks. Takes up around five business days to complete on average.

Withdrawal options

All money withdrawals require approval from Casumo, which can take 0 to 24 hours. Once approved, Casumo will handle the transfer. By law, Casumo is required to verify a player’s identity on their first withdrawal.

As shown in Casumo’s withdrawal approval table, the withdrawal time varies depending on the method. Using a Visa, Mastercard, or direct bank transfer involves waiting 1-5 days. All e-wallet options are approved instantly.

The typical wait times after approval, as reported by other gamblers, average the following:

  • Visa and Mastercard: 24-72 hours
  • E-wallets: 0-24 hours
  • Bank transfer: 24-72 hours

Casumo offers unlimited free withdrawals but requires a minimum amount of ten euros per transaction. Casumo requires that when using debit/credit cards, the card used during deposit must be used for withdrawal. However, if the last deposit was made using a PaySafeCard you are allowed to withdraw straight to your bank account.

Changing methods from the last deposit may require another validation check. In the event that you need to use a different method you can contact Casumo customer support and with valid evidence, they will approve the change in methods.

Casumo’s deposit and withdrawal systems have been proven fair by the internationally recognized Accredited Testing Facility (ATF) operating from Vancouver, Canada.

Cryptocurrency withdrawals

Currently, Casumo doesn’t offer any type of cryptocurrency deposit or withdrawal. There are no signs of Casumo working to implement cryptocurrency either.

Game selection and variety

Game software providers

Casumo hosts games from some of the most popular casino software providers including:

  • Microgaming
  • NetEnt
  • Evolution Gaming
  • Bally
  • Play’n GO
  • GreenTube

Let’s take a detailed look at what’s available.

Slots

Game selection

Casumo’s selection of 902 slots (June ‘18) is one of the top five in the online industry. If game variety is your choice, you can’t do much better.

Casumo spreads 48 games in the jackpot slot category. Currently, Hall of Gods offers the highest jackpot payout at 2.4 million EUR. There are other popular jackpot slots available such as the Mega Fortune series, the Mega Moola collection, and Divine Fortune which offer a jackpot payout range of 70,000 to 2.1M EUR.

RTP

The most accurate way to determine average RTP payouts for slot games is to check the fairness certificate held by the casino. Casumo currently holds a fairness certificate but will not disclose the name of the auditing agency. Without that information we are unable to list the true average RTP. Ideally, casinos hold a fairness certificate from a well-known establishment such as eCOGRA or TST Labs.

However, given the casino’s immense slot selection variety, you’re guaranteed to find games with a return of 88.5% and higher.

Blackjack games

Game selection

Casumo spreads 19 Blackjack games, mainly from the developers Play’n’GO and NetEnt. Among these 19 games there are six unique varieties:

  • Single Deck
  • Blackjack Pro
  • Blackjack MH and single deck MH
  • Double Xposure
  • Europeon Blackjack
  • Pontoon

Most varieties are NetEnt games and offer the option to play:

  • low stakes at €0.10-€5
  • standard stakes at €1-€40
  • high stakes at €25-€500

In single-deck Blackjack the dealer always hits on a soft 17, insurance pays 2-to-1, and a Blackjack pays 3-to-2.

Dealers win all ties in Blackjack Double Xposure, always stands on a 17, and must draw to at least 16. Blackjacks pay 1-to-1. The dealer draws two cards face-up in Double Xposure.

RTP

Of these varieties, the classic single-deck Blackjack offers the best returns at 99.79%. Always be aware that placing side bets puts the player at a disadvantaged state, usually dropping returns by five-to-seven percent.

Roulette

Game selection

Casumo offers 14 different roulette games covering six variants:

  • French Roulette with La-Partage
  • American Roulette
  • European Roulette
  • English Roulette
  • Keybet Roulette
  • Monopoly Roulette Variations

Most variations of Roulette use €1 minimums and a cap of €100 on the inside/outside with a total betting maximum of €250 per spin.

Due to its better odds, French Roulette is always a player favorite as it is the only variation of Roulette which uses the La Partage rule. This ruling returns half of any bet made in the evens-odds space back to the player in the case of a 0 spin.

European Roulette is the same as the French variation in all ways except the La Partage ruling.

Unlike European and French variations, American Roulette has two zero spaces (0 and 00) that the house uses to increase its edge. This additional space doubles the chances of losing money to the house advantage but doesn’t increase payouts. Players only tend to pick American Roulette if they’re unaware of the other Roulette options.

RTP

When choosing which Roulette game to play, keep in mind that French Roulette offers the highest RTP at 98.35%, followed by European Roulette at 97.30%. American Roulette holds the least advantage for players at 94.74%.

Video poker

Game selection

Searching for video poker games brings up 36 game options. Casumo offers many popular options such as Deuces Wild (€0.10-€5), Jacks or Better (€0.50-€25), and Aces and Eight (€0.10-€50).

Sometimes known as Draw Poker, winning hands start at a pair of jacks for Jacks or Better. Players tend to prefer Jacks or Better because its payouts have been optimized for better overall RTP.

Aces and Eights is identical in play to Jacks or Better, but offers better payouts for certain hands involving aces.

A two can substitute for any card to make the hand stronger in Deuces Wild. There are some variations of Deuces Wild that when played perfectly have an average ATP that’s over 100%. Such variations can only be found in Nevada.

RTP

Casumo’s Jacks or Better pays out 6 credits on a flush, 9 credits on a full house and 4,000 credits on a maximum-coin royal flush, equating to about 99.55% RTP.

Aces and Eights returns 3 credits on a three-of-a-kind, 8 credits on a full house and 70 credits on a straight flush totaling around 98.72% RTP.

Deuces Wild offers 1 credit for a three-of-a-kind, 4 credits on a full house and 9 credits on a straight flush giving it about 96.01% RTP.

Live casino games

Game selection

Casumo spreads ten live casino games, including popular choices such as live Ultimate Texas Hold’em and live Blackjack.

Live casino games offer the advantage of seeing human dealers and increased sociability between gamblers. In our experience, players were much more prone to friendly interactions when gambling at the live tables.

All live casino games require an account to play.

Bonuses and promotions at Casumo Online Casino

No deposit bonus

Casinos frequently offer free starter cash without requiring a first deposit, formally referred to as a no deposit bonus.

The offer

Casumo does not offer a no deposit bonus. Although we may sometimes offer coupons which grant a no deposit bonus, they are not officially offered as part Casumo’s welcome bonus.

Free spins

The offer

Free spins have the same odds of winning and payouts as regular spins. Casumo’s welcome bonus includes 200 free spins, providing 20 spins per day for the first ten days after account creation. Welcome bonus free spins are limited to the Starburst slots.

The fine print

Players are required to meet specific wagering requirements when using free spins in order to cash out any winnings.. A player can only use a set of free spins once and must wager 30 times the bonus amount in any game before withdrawing the bonus winnings. For example, if a player uses free spins and wins €100, the player must wager 30 * (€100) = €3000 in total bets before meeting the withdraw requirements.

With exception of the ten-day limit for welcome bonus spins, free spin bonuses expire within six months of the acquisition date. Free spins can be received only once per player, household or IP address. Although it’s unclear if there’s a limit to how much in total bonuses can be won, Casumo limits players to €5 per bonus spin.

Casumo sometimes emails special coupons to their most loyal players, which offer free spins without wagering requirements.

Not all slots count towards the 30 times wager requirement for free spin earnings.1429 Uncharted Seas, Bloodsuckers, Dead or Alive, Super Monopoly Money, Pearls of India, Scrooge, Beautiful Bones, Tower Quest, Jack Hammer 2, Kings of Chicago and Simsalabim, will not contribute towards wager requirements.

Note that bonuses such as free spins awarded by a slot machine for lucky line-ups do not follow the same terms and conditions as free spins offered through Casumo’s other promotions.

First deposit bonus

Users making their first deposit with Casumo gain access to the welcome bonus.

The offer

Casumo offers a 200% bonus on your first cash deposit–up to a maximum bonus of €50. The smallest possible deposit to qualify for a bonus is €10.

The fine print

All deposit bonuses require wagering 30 times the combined value of the deposit and bonus to meet the withdraw requirements. For example, if a player’s first deposit was to be the €10 minimum, their balance would equal (€10 + ((€10 * 200%)) = €30 and then the player would need to wager 30 * (€30) = €900 to meet withdrawing requirements.

Reload bonuses

Any additional deposit bonuses received after the first deposit bonus are referred to as reload bonuses.

The offer

Casumo offers five deposit bonuses up to a total bonus of €1200. Each additional deposit decreases the percentage bonus applied to the deposit but increases the cap on the bonus total as shown on this table from the Casumo FAQ:

  • 1st deposit: 200% up to 50€
  • 2nd deposit: 50% up to 150€
  • 3rd deposit: 50% up to 200€
  • 4th deposit: 25% up to 400€
  • 5th deposit: 25% up to 400€

As players continue to gamble, they can earn additional reload bonuses as level-up rewards in the Casino Adventure loyalty program.

Unlike some of its competitors, Casumo doesn’t require players to use promo codes when activating reload bonuses.

The fine print

Reload bonuses come with the same rules and restrictions as the first deposit bonus.

Other promotions

Casumo runs promotional campaigns that change by the season. While not every season will have a unique campaign, fortunately, most do.

As of June 2018, Casumo is running a “Summer Prizewave” campaign. For every day between June 4th and July 1st, all grand reel race main prizes have been increased to €2,000 and are offered twice per evening. In addition, each week holds an exciting surprise for its members.

The fine print

Reel Race bonuses offered in campaigns are time-based video slot tournaments. Players are required to opt-in to the race prior to the starting time and may not pass the allotted number of spins allowed. General terms and conditions apply to each Reel Race.

VIP Program

The offer

Casumo uses its Casino Adventure system as a loyalty program. As members continue to gamble with Casumo, they collect points for winning a hand in any card game and every spin made in slots. Collecting enough points levels-up the member account, leading to a chance to earn rewards in the form of, “valuables”. These valuables are often free spins, reload bonuses, and an occasionally cashback bonus.

High-rollers and other VIP members will also receive lower wagering requirements, access to exclusive events, and a dedicated account manager.

Unfortunately, the casino’s website provides very little detail regarding the program’s point accrual rates, or the number of points required to advance up levels.

The fine print

All bonuses earned through the casino adventure carry the same terms and conditions as the welcome bonuses. Casumo may remove any bonuses awarded if the player doesn’t use them within six months of the acquisition date.

Game contribution table

Some games will contribute differently to the gambling wager requirements necessary for bonus fund withdrawals. The percentage of the contribution goes as follows:

  • 0% on all variations of baccarat, punto banco, blackjack and roulette.
  • 10% for casino hold’em poker, oasis poker, and Texas hold’em poker.
  • 30% on video poker.
  • 100% for slot machines and all other games not specifically listed here.

A game with a 30% contribution rate means that three of every ten dollars wagered will contribute towards the bonus wagering requirements. Building off our example from before, if a player needs to clear a €900 bonus, it would require wagering (€900 / 30%) = €3000 on video poker to meet the requirements for a bonus fund withdrawal.

Cashback

Currently, Casumo does not offer a regular cashback system, although they do award some cashback to high-status members as part of their loyalty program. Unfortunately, details on Casumo’s website are lacking, and their support team failed to provide adequate details.

Casumo’s casino software

Accessing games

Casumo’s online casino has three access points:

 

website browser app: Most modern browsers work with Casumo, but the casino recommends users to install the latest version of Google Chrome and to have the most up-to-date version of Flash.

iOS app for iPhone and iPad: supports iPhone 5 and above.

Android mobile app: supports Samsung Galaxy S6 equivalents and above.

 

Both mobile apps of Casumo run entirely on HTML5 Flash. For users that want to play Casumo on their mobile device but don’t like the available apps, Casumo has optimized their website to be compatible with mobile browsers, although it can be demanding on smartphone resources.

Software usability and stability

You can access your wallet and make deposits from most screens at any time by clicking on your current balance, found in the left-hand menu. You can also cash out by clicking on the euro-pound symbol.

Valuables and bonuses such as free spins can be activated by visiting the profile page.

Casumo has crafted a reliable online service. We tested various functionalities of their website using a fast 106 MBps download speed and found that the website remained stable with quick load times.

Casumo organizes their games into five categories:

  • Popular: games with highest current player count
  • New games: most recently added games
  • Casumo loves: top picks from the Casumo staff
  • Live casino: games played with a live dealer
  • Jackpots: Casumo’s six jackpot slot machine games

Users can also search for games by name but the search functionality lacks additional types of filtering options.

Technical support

Casumo hosts a large FAQ page that provides solutions and troubleshooting techniques to many commonplace issues. However, much of the FAQ is vague and provides unsatisfactory answers to several important questions. For example, they do not provide the names of third-party fairness auditors and which accredited testing facilities (ATF) were used.

Casumo offers 24/7 live chat and email support lines. The dedicated live chat team offers quick resolutions to most problems but will often reroute assistance to the email staff. In our experience, the live chat operators were unwilling to answer certain questions, claiming that it was peak hours. However, when contacted during non-peak hours the questions were still not answered.

You can connect to the live chat team anytime in the bottom left corner of the website or contact Casumo’s support team at hey@casumo.com. Email support is quick to respond to simple questions, but in our experience, they were unwilling to help with more technical problems. For example, we sent them an email inquiring about their disconnect policy, and have not heard back from them in five days.

In the event of a serious issue, such as being unable to withdraw money from your account, the live chat team will supposedly prioritize your account for faster email responses.

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